Membership Terms

The Pilates Clinic Membership Terms & Conditions
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1. MembershipMembership provides access to the number of reformer classes included within your chosen membership package each calendar month.Membership is personal to you and may not be transferred, shared or assigned to another person.
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2. Minimum Membership PeriodMembership has an initial minimum commitment of three (3) consecutive months. After this initial period, membership will automatically continue on a rolling monthly basis unless cancelled in accordance with these Terms and Conditions.
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3. PaymentsMembership fees are collected monthly by recurring payment.By joining, you authorise The Pilates Clinic to collect the agreed monthly membership fee until your membership is cancelled in accordance with these Terms.If payment cannot be collected, your membership and booking privileges may be suspended until your account is brought up to date. Outstanding membership fees remain payable.
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4. Membership CancellationFollowing the initial three-month commitment, membership may be cancelled by providing at least one full calendar month's written notice before your next scheduled payment date.Notice must be given by email to:Info@thepilatesclinic.comMembership fees already paid are non-refundable.
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5. Membership FreezeMembers may freeze their membership once during any rolling 12-month period.The maximum freeze period is three (3) consecutive weeks.Freeze requests must be made in writing before the requested freeze begins. During an approved freeze, your membership payments will be paused and your membership will recommence automatically at the end of the freeze period.Additional freezes may be considered only in exceptional circumstances at the discretion of The Pilates Clinic.
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6. Booking ClassesMembers may book classes in accordance with the current booking policy.Booking windows, waitlists and booking limits may be amended from time to time to ensure fair access for all members.The current booking policy is available on our website.
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7. Cancellations and No ShowsClasses cancelled less than 24 hours before the scheduled start time will be treated as attended and deducted from your monthly allocation.Failure to attend a booked class without cancellation will also result in the class being deducted.
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8. Unused ClassesMembership classes are valid only within the calendar month in which they are allocated.Unused classes do not roll over into future months and cannot be exchanged for refunds, credits or cash.
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9. Additional ClassesWhere available, members may purchase additional reformer classes at the current member rate.  These additional classes cannot be shared with others.
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10. Timetable and InstructorsThe Pilates Clinic reserves the right to amend class times, instructors, class formats and the timetable where reasonably necessary.Every effort will be made to minimise disruption.
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11. Studio ClosuresFrom time to time, classes may be cancelled due to instructor illness, maintenance, public holidays or circumstances beyond our reasonable control.Where possible, alternative classes will be offered.

12. Health and SafetyMembers confirm that they are medically fit to participate in Pilates classes.You agree to inform your instructor of any injury, illness, pregnancy or other medical condition that may affect your participation.You agree to follow the guidance of our instructors at all times.
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13. BehaviourWe are committed to providing a welcoming and respectful environment for everyone.The Pilates Clinic reserves the right to refuse participation or terminate membership where a member's behaviour is abusive, threatening or repeatedly disruptive.
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14. Changes to Membership FeesThe Pilates Clinic may review membership fees from time to time.Members will receive at least 30 days' written notice of any increase.
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15. Changes to These TermsThese Terms and Conditions may be updated from time to time where reasonably necessary.The most up-to-date version will always be available on our website.
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If you have any questions regarding your membership, please contact us:
The Pilates Clinic
Email: info@thepilatesclinic.com
Telephone: 07961 495297
Website: www.thepilatesclinic.com